Client Focus

BCS Training Academy is offering a 1-day workshop for all junior staff dealing with customers such as cleaners, drivers, courier service drivers, wash bay staff, etc. These staff members deal with your customers on a daily basis and therefore play a critical role in representing your organisation’s image and customer care culture.

  • To develop a highly professional image and attitude
  • Growing interpersonal relationships through effective communication
  • Understanding your Customer
  • Exceeding client needs and expectations
  • Creating lasting impressions

 

R 1 850.00

Exclude VAT (15%)
 

 Content


  • Ethics Believes and Values
  • Customer Expectations
  • Customer Satisfaction
  • Customer Relations
  • Internal Customer Care

 Outcome


1 Day Workshop

 Includes


  • Facilitation of Course
  • Training Material
  • Arrival Tea / Coffee
  • Teabreak / Coffee / Snack
  • Lunch with soft drink/juice
  • Afternoon Tea / Coffee / Snack
  • Certificate of Attendance

 
 

Select a Course

Select a Date

Register

Done

50% Progress

 

 Upcoming Dates


The following public training dates are open for registration.

 
 Go Back and Choose Another Course

 BACK TO TRAINING

 

 Our Calendar


PUBLIC TRAINING PUBLIC HOLIDAYS OTHER TRAINING

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 About Us
BCS Training Academy was established in January 2016, due to the high demand for Automotive Commercial Vehicle Apprentice Training as well as Non-Technical Training Programmes, BCS Training Academy has grown into a successful preferred training facility. Through our Business Partners, we provide true quality, professional services and products based on years of knowledge and practical experience.
 Contact Us
012 765 7900/1
info@bonviewcs.com
146 Bauhinia Street
Highveld Techno Park
Centurion
0157
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